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Military Travel Insurance FAQs

Question

When does my cancellation cover start?

Answer

If you have an annual multi-trip policy, your cancellation cover can commence from the time of booking your trip so long as that date is within the period on shown on your policy schedule.

If you have single trip cover with us, you're covered for the dates shown on your schedule and cancellation cover therefore starts from the day your purchased your armed forces holiday insurance policy.

Question

Am I covered at all time when I am working abroad?

Answer

If you have arranged cover for while you are on an adventurous training mission then you are covered to work abroad. If, however, you are working abroad for any other purpose, it is not something we can cover on this policy. We do provide insurance for military personnel whist on duty if this is something you are looking for please visit our Military Insurance page.

Question

How is family defined?

Answer

Policyholder and spouse or partner living together for at least six months and their dependant children living at home aged 0-17 years (inclusive) (or under 23 if in full-time education and normally living at the family home) on the date of issue.

Question

Am I covered for trips in my country of residence?

Answer

You are covered for trips within your country of residence if it is pre-booked in paid accommodation and for two nights or more. Please see our Important Information page for full details of the policy cover for trips within your country of residence.

Question

Are Greenland and Iceland covered under Europe?

Answer

Greenland is classed as Worldwide and Iceland is Europe.

Question

Is Russia covered under European policies?

Answer

Yes, as long as you’re travelling West of the Ural Mountains (including St. Petersburg and Moscow). All areas east of the Ural Mountains such as Siberia are classed as worldwide.

Question

For group policies can I change the names of travellers after paying?

Answer

Yes, but only if advised to us before the departure date.

Question

Where can I find full details of my policy?

Answer

We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

How do I make a claim?

When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.

1.

Find your insurance documents

and make sure you have all your information at hand, including your policy number

2.

Call the claims team

on 0330 660 0549 and explain exactly what happened

3.

Provide photos if requested

to help us understand what happened as quickly as we can

Relaxed Person Making Claim