About Gurkha Family Medical Expenses Insurance

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Specialist customer service team

Our dedicated customer service team specialises in insurance for military personnel and are available 5 days a week should you have any questions or require any changes to your policy.

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Dedicated claims team

You can contact our claims team by telephone or email in order to make a claim and they are available Monday to Friday 9am - 5pm.

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Emergency assistance number

If your family member falls ill or is injured you can call our Emergency Assistance Service on 020 7183 3756 and they will advise you of the best course of action to take.

Features of Gurkha Family Medical Expenses Insurance

Standard cover

Emergency medical expenses

On this policy you’ll be provided with up to £100,000 cover for medical expenses for your family members. Cover for hospital fees nursing home charges and repatriation is also included.

Emergency dental

Your family members are covered up to £1000 for emergency dental treatment..

Emergency transportation

Cover for reasonable costs incurred in transporting your family member from the scene of an accident to an appropriate medical facility.

Funeral expenses

In the event of your family member’s death, expenses to pay for the transport of the body or ashes to your home country or funeral expenses incurred in the United Kingdom.

Additional cover

Additional expenses cover

Cover for reasonable cost for additional accommodation and travel expenses including those incurred by one person who is required on medical advice to travel to, remain with or escort your family member.

Gurkha Family Medical Expenses Insurance FAQs


What is the maximum age my relative can be?


The maximum age is 70, if you or an insured family member will be turning 71 whilst visiting the UK, we won't be able to cover them.


Is there a minimum gap?


There is no minimum age and children under two years get free cover, children aged between two and sixteen receive cover for half the price.


My relative has already arrived in the UK, can I get cover?


We can only arrange cover whilst your relatives are in their home country.


Can I extend the cover for longer than 6 months?


Unfortunately not, the maximum length of cover we offer is 6 months.


We are having trouble getting a Visa, can I change the dates of my cover or cancel?


Certainly, before the policy starts we can amend the dates or cancel the cover at no cost to yourself. Once the cover has started we will not be able to change the start date. 


Where can I find full details of my policy?


We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

How do I make a claim?

When you need to make a claim, we’ll guide you through the process and get your claim settled as quickly as possible.


Find your insurance documents

and make sure you have all your information at hand, including your policy number


Call the claims team

on 0845 643 2629 and explain exactly what happened


Provide photos if requested

to help us understand what happened as quickly as we can

Relaxed Person Making Claim